Shared outcome
Roles coordinate around a business process or outcome rather than independent conversations.
AI TEAMS
Do not automate isolated tasks. Design a team around the process.
An AI Team combines several specialized AI Employees to coordinate an end-to-end business outcome. Each composition is adapted to the actual systems, permissions and boundaries of each organization.
Reference team model · customer adaptation
Four initial compositions
These teams are reference commercial models used to explain how work can be organized. They are not fixed bundles and do not promise automatic availability of every integration.
Reference team model4 coordinated profiles
Sales AI Team
Structured prospecting and follow-up, with an updated CRM and human escalation before consequential commercial commitments.
Marketing OperationsSales SDR AIEmail Manager AIReporting AI
See how the team works Reference team model5 coordinated profiles
Ecommerce AI Team
Order incidents and operations routed to the right role, with consistent status and human approval for higher-impact actions.
Customer Support AIOrder Management AIEcommerce Operations AIAccounting & Billing AIReporting AI
See how the team works Reference team model4 coordinated profiles
Administration AI Team
Administrative requests routed correctly, documentation located and records prepared or updated within defined permissions.
Email Manager AIAdministrative AIDocumentation AIAccounting & Billing AI
See how the team works Reference team model5 coordinated profiles
Travel AI Team
Travel requests routed from inquiry and availability through booking, documentation, billing and support, with exceptions escalated.
Travel Agent AIReservations AICustomer Support AIAdministrative AIAccounting & Billing AI
See how the team works COORDINATION, NOT JUST AUTOMATION
What turns multiple agents into a team
Explicit handoffs
Each handoff defines which task changes owner, which context may travel and which result is expected.
Bounded authority
Permissions, rules, thresholds and human approvals determine what each member may execute.
Traceability
The process should be reconstructable: input, decisions, systems consulted, handoffs, approvals and result.
DESIGN YOUR TEAM
Start with a process that currently crosses several people and systems.
We map the current work, identify which digital roles make sense and make the points where people should remain involved explicit.